Privacy Policy for Biocellar Application

Last Updated: August 5, 2024

This privacy policy governs your use of the Biocellar mobile application (“the App”) and how Biocellar, ("we", "us", or "our"), collects, uses, and protects your personal information. This policy also applies to our website biocellar.in where applicable. The Biocellar App is a product of Biocellar, and is available on the Google Play Store.

This privacy policy can be accessed within the App through the [Settings] section of our app.

Information We Collect

We collect the following types of information:

• Personal Information: This may include your name, email address, phone number, billing address, and shipping address, and other identifying information you voluntarily provide when you create an account or make a purchase.
• Order Information: Details about your orders, including products purchased, date of purchase, payment information, and shipping details.
• Device Information: We may collect information about your mobile device, including device ID (IMEI, MEID), Advertising ID, operating system, device model, and language settings.
• Website Usage: Information about your interactions with our website, including browsing history, search queries, and device information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.

Location Data: We may collect your approximate or precise location if you allow us access to your location in your device settings. We use this information to enhance your user experience and help in successfully deliver your purchased products to your address. You may choose not to share your location information.

How We Use Your Information

We use your information to:

• Process and fulfill your orders and manage your account on the app.
• Communicate with you about your orders, account status, app updates, and respond to your inquiries.
• Personalize your shopping experience, by recommending products we think you will like.
• Improve our website, app, and services, as well as optimize content displayed for you.
• Detect, prevent and address technical issues.
• Analyze website and app usage for internal operations.
• Perform research activities.
• Comply with applicable laws and regulations.

Information Sharing

We share your information with:

• Payment gateways and financial institutions: To process your payments, such as Phone pe.
• Logistics and shipping providers: To fulfill your orders.
• Third-party service providers: For website and app maintenance, marketing, analytics (e.g. Google Analytics), and cloud storage (e.g. AWS) and other essential functionalities. These services are necessary for the operation of our app and website.
• Legal and regulatory authorities: As required by law, such as in response to a court order or other legal process.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: We use industry-standard encryption protocols (TLS) to protect your data during transmission.
• Secure Servers: Our servers are secured to prevent unauthorized access.
• Third-Party Services: We work with trusted third parties who adhere to strict security standards. However, we recommend reviewing their privacy policies separately.
• Firewalls and Malware Scanners: We use firewalls and malware scanners to protect our systems.
• Secure Socket Layer (SSL) Technology: SSL technology is used during data transmission.
• Regular Security Audits and Testing: We perform regular security audits and testing to identify and address vulnerabilities.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law. We will typically retain your personal data in accordance with the following guidelines:

• Account Information: We will retain your account information as long as your account is active.
• Order History: Order data is retained for up to [Number] years for record-keeping.
• Marketing Data: We will retain your data for marketing purposes for as long as you have given us your consent.
• Log Data: Log data is deleted after [duration]

Your Rights

You have the right to:

• Access and Update: Access and update your personal information within your account settings in the app or by contacting us at the email address listed below.
• Request Deletion: Request deletion of your personal information from our systems. Please note that we may need to retain certain information as required by law or for legitimate business purposes. To request deletion, please contact us at [Your Contact Email].
• Object to Processing: You can object to the processing of your personal information for certain purposes, including direct marketing. To object please contact us at the email address listed below.
• Withdraw Consent: You can withdraw your consent for marketing or other data processing activities at any time by using the opt-out mechanisms provided in our communications or by contacting us directly. Please contact us at [Your Contact Email] to withdraw your consent.
• Opt-Out of Targeted Advertising: You can opt out of interest-based advertising on your mobile device by enabling the "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalization" (Android) setting.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting an updated policy on this page within the app or through email.

Contact Us

If you have any questions or concerns about our privacy policy, please contact us at info@biocellar.com.

If you have questions or concerns about the App itself please contact our developer at admin@eazytechno.com.

Additional Information Regarding Compliance:

This privacy policy also strives to comply with relevant data protection regulations.

Effective Date: This privacy policy is effective as of August 5, 2024.

By using our website and/or services, you consent to the collection, use, and disclosure of your personal information as described in this privacy policy.