Biocellar Wholesale Medical Equipment Refund Policy

At Biocellar, we understand that your needs can change unexpectedly. While we are confident in the quality and performance of our medical equipment. Please review the following terms and conditions carefully before making your purchase.

Eligible Products:

• This refund policy applies to most non-sterile, unopened, and unused medical equipment purchased directly from Biocellar within the past 30 days.
• Custom-made, modified, or special-order equipment is not eligible for return or refund.
• Sterile items, disposable products, and consumables are also not eligible for return due to hygiene and health regulations.
• Please see our website or inquire with our team for a complete list of non-returnable items.

Return Process:

To initiate a return, please contact our customer service team within the 30-day window. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the equipment. Please note that:

• You are responsible for the safe and secure return of the equipment in its original packaging, with all manuals and accessories included.
• Return shipping costs are your responsibility unless the equipment is demonstrably defective or returned due to our error.
• After receiving the returned equipment and verifying its condition, we will issue your refund within 15 business days.

Refund Amount:

• You will receive a full refund for the purchase price of the returned equipment, excluding any shipping costs you incurred.
• If the returned equipment is incomplete, damaged, or shows signs of use, we may deduct a restocking fee from your refund.

Exceptions:

• In some cases, we may require additional documentation or verification before processing a refund. We reserve the right to refuse a refund at our discretion if the return policy is not followed or the equipment is deemed non-returnable.

Questions and Contact:

If you have any questions about our refund policy, please don't hesitate to contact our customer service team by phone at [phone number] or email at [email address]. We are happy to assist you in any way we can.

Disclaimer:

This refund policy is subject to change at any time without prior notice. Please ensure you review the current policy on our website before making a purchase.

Additional Considerations:

• You may want to include information about warranty coverage for defective equipment.
• Consider offering store credit as an alternative to a refund, especially for large or custom orders.
• Clearly communicate the timeframe for processing refunds to avoid customer frustration.

By providing a clear and comprehensive refund policy, you can build trust with your customers and encourage them to purchase from Biocellar with confidence.